CoverLetterDraft

Rewrite my resume for ATS and recruiters

Two versions come back: your resume with the same sections in the same order but every sentence sharpened (paste it back into your own file), and a clean one-column ATS version as Word. Nothing is invented; anything that would be stronger with a number is flagged for you.

Upload instead of pasting:

One-time $19, paid securely through Stripe. Nothing is written until payment clears. Your result stays available for 7 days, then it is deleted from our servers.

What you get: a sample

Maya Torres

Customer Support Team Lead
Denver, CO · (555) 014-2299 · [email protected] · linkedin.com/in/mayatorres-example

Summary

Customer support lead with six years in utilities and home services, currently leading a team of nine. Kept first-contact resolution above 80% for three consecutive years and cut average handle time by 22% by rewriting the refund workflow. Looking for a support operations role in a company that measures what customers actually experience.

Experience

Customer Support Team Lead | Clearwater Energy | Denver, CO | Mar 2023 – present

  • Lead a team of 9 agents handling 1,800 contacts a week across phone, chat, and email; team CSAT 93% (company average 88%).
  • Rewrote the refund and credit workflow with the billing team; average handle time on billing calls fell from 9.1 to 7.1 minutes, saving roughly 60 agent-hours a month.
  • Built the escalation queue used during the 2024 storm season, which resolved 1,200 outage claims in ten days with no regulatory complaints.
  • Hired and onboarded 11 agents; 9 are still on the team, and 2 were promoted to lead.

Customer Service Representative | Clearwater Energy | Denver, CO | Jun 2020 – Mar 2023

  • Handled an average of 62 contacts a day with a 94% satisfaction score and an 81% first-contact resolution rate.
  • Flagged three recurring billing errors to the product team with call examples; two were fixed within a quarter.
  • Trained four new hires on the refund workflow.

Front Desk Associate | Alpine Fitness | Boulder, CO | Aug 2018 – May 2020

  • Managed check-in and membership questions for a 2,400-member gym; reduced membership cancellations at the desk by offering the freeze option first, which retained about 30 members a month.

Skills

Zendesk, Salesforce Service Cloud, Five9, Excel (pivot tables, lookups), Google Workspace, escalation handling, QA scorecards, coaching, workforce scheduling, written communication.

Education

BA, Communication | University of Colorado Denver | 2018

Certifications

  • HDI Customer Service Representative, 2021
  • Zendesk Support Administrator, 2023

Questions

Why two versions?

Some people have a layout they like and only want better sentences; they paste the first version back into their own file. Others want a clean ATS document; that is the second version, as Word.

Does it add fake achievements?

No. It rewrites what you gave it. Where a bullet would be stronger with a number, it tells you to add one rather than making one up.

Cover letter too?

That is a separate $9 tool: write my cover letter. Run the resume rewrite first, then paste the new resume into it.