CoverLetterDraft

Rewrite my resume for ATS and recruiters

Two versions come back: your resume with the same sections in the same order but every sentence sharpened (paste it back into your own file), and a clean one-column ATS version as Word. Nothing is invented; anything that would be stronger with a number is flagged for you.

See a full sample before you pay

Editable Word file + PDF · rewrite or refund if unusable · deleted after 7 days

Upload instead of pasting:

One-time $19. No subscription. Paid securely through Stripe. Nothing is written until payment clears. Your result stays available for 7 days, then it is deleted from our servers.

What you get: a sample

Maya Torres

Customer Support Team Lead
Denver, CO · (555) 014-2299 · [email protected] · linkedin.com/in/mayatorres-example

Summary

Customer support lead with six years in utilities and home services, currently leading a team of nine. Kept first-contact resolution above 80% for three consecutive years and cut average handle time by 22% by rewriting the refund workflow. Looking for a support operations role in a company that measures what customers actually experience.

Experience

Customer Support Team Lead | Clearwater Energy | Denver, CO | Mar 2023 – present

  • Lead a team of 9 agents handling 1,800 contacts a week across phone, chat, and email; team CSAT 93% (company average 88%).
  • Rewrote the refund and credit workflow with the billing team; average handle time on billing calls fell from 9.1 to 7.1 minutes, saving roughly 60 agent-hours a month.
  • Built the escalation queue used during the 2024 storm season, which resolved 1,200 outage claims in ten days with no regulatory complaints.
  • Hired and onboarded 11 agents; 9 are still on the team, and 2 were promoted to lead.

Customer Service Representative | Clearwater Energy | Denver, CO | Jun 2020 – Mar 2023

  • Handled an average of 62 contacts a day with a 94% satisfaction score and an 81% first-contact resolution rate.
  • Flagged three recurring billing errors to the product team with call examples; two were fixed within a quarter.
  • Trained four new hires on the refund workflow.

Front Desk Associate | Alpine Fitness | Boulder, CO | Aug 2018 – May 2020

  • Managed check-in and membership questions for a 2,400-member gym; reduced membership cancellations at the desk by offering the freeze option first, which retained about 30 members a month.

Skills

Zendesk, Salesforce Service Cloud, Five9, Excel (pivot tables, lookups), Google Workspace, escalation handling, QA scorecards, coaching, workforce scheduling, written communication.

Education

BA, Communication | University of Colorado Denver | 2018

Certifications

  • HDI Customer Service Representative, 2021
  • Zendesk Support Administrator, 2023

What "rewrite my resume" means here: before and after

Your lineRewritten
Responsible for handling about 40 refund requests a day and improving the refund process.Handled about 40 refund requests a day and improved the refund process. Flagged for you: say what changed and by how much.
Managed vendor relationships.Managed relationships with [number] vendors. Flagged for you: add the vendor count and annual spend; we do not guess numbers.
Hard-working team player with excellent communication skills.Cut from the summary. The summary now quotes your two strongest results instead.

How the resume rewrite works

  1. Paste your resume or upload the Word file, and the job posting if you have one.
  2. Every bullet is rewritten to lead with the result, using only facts and numbers already in your resume or notes.
  3. You get your resume in its original section order with new wording, a one-column ATS version as Word and PDF, a before and after ATS score, and a list of bullets that need a number from you.

Want to see the finished layout first? See the ATS resume templates.

Questions

Why two versions?

Some people have a layout they like and only want better sentences; they paste the first version back into their own file. Others want a clean ATS document; that is the second version, as Word.

Does it add fake achievements?

No. It rewrites what you gave it. Where a bullet would be stronger with a number, it tells you to add one rather than making one up.

Cover letter too?

That is a separate $9 tool: write my cover letter. Run the resume rewrite first, then paste the new resume into it.